Comments Unable to Be Added on Desktop
Users on the desktop platform were unable to add comments to out of range environmental readings. The issue was traced to a validation error in the comment submission handler. A fix has been deployed and comment functionality is fully restored.
16:27 UTC
Issue resolved. Comments are now being saved successfully across all desktop browsers. No data loss occurred during the outage.
16:15 UTC
Fix deployed to production. Testing comment submission across different modules.
15:52 UTC
Cause identified: validation logic incorrectly rejecting valid comment text. Preparing fix.
15:33 UTC
Investigating reports of users unable to add comments on the desktop platform.
Mobile App Crashes on Load
The latest mobile app version (v5.1) contained a service worker cache configuration error causing the app to crash immediately after launch. A hotfix version was deployed and users were advised to refresh their cache.
09:12 UTC
Mobile app v5.1.1 is now available and functioning normally. Users experiencing issues should clear their browser cache.
08:37 UTC
Cause identified: incorrect cache manifest path in service worker. Preparing fix.
08:15 UTC
Investigating reports of mobile app crashes on launch affecting v5.1 users.
Email Notification Delays
Alert and notification emails experienced delays of up to 15 minutes due to rate limiting from our email service provider during peak hours. Additional sending capacity has been provisioned.
17:27 UTC
Email delivery fully restored. All queued notifications have been sent and normal delivery times resumed.
16:53 UTC
Upgraded email service plan to increase sending limits. Queue is clearing.
16:22 UTC
Investigating delayed email notifications. Provider rate limits reached.
Database Query Performance Degradation
Users experienced slower dashboard load times and data retrieval delays due to missing database indexes on water quality readings table. Indexes have been added and query performance restored.
12:19 UTC
Performance restored. (<50ms).
11:35 UTC
Cause identified: missing indexes on site_id and recorded_at columns. Applying indexes now.
11:04 UTC
Investigating reports of slow dashboard performance and increased query response times.
Intermittent Mobile App Connectivity
Some users experienced temporary connectivity issues with the mobile app. The issue was resolved by restarting the mobile API gateway.
14:45 UTC
Issue resolved. All mobile services are operating normally.
14:30 UTC
Investigating connectivity issues with mobile applications.
Scheduled Maintenance - Data Collection API
Routine maintenance was performed on the data collection infrastructure to improve performance and reliability.
11:30 UTC
Maintenance completed successfully. All services are operational.
09:15 UTC
Beginning scheduled maintenance on data collection services.
Email Notification Delays
Alert emails were experiencing delays of up to 10 minutes due to increased email volume. Additional capacity has been provisioned.
17:20 UTC
Email delivery delays resolved. Alert notifications are being sent normally.
16:42 UTC
Investigating reports of delayed email notifications.